Amazon Support Analyst Recruitment 2023 Support Analyst – KDP – Hyd

About the team:

Amazon’s Kindle Direct Publishing (KDP) is a self-service publishing service for publishing e-books to the Amazon Kindle store.

 

Company Name	Amazon
Job Role	Support Analyst – KDP – Hyderabad
Total Vacancies	Not mentioned
Qualifications	Any Degree
Year of Passing	Any Year
Job Location	Hyderabad
Salary	₹3.6 LPA
Gender	Male-Females
Age Limit	18+ Above
Employment Type	Full-Time
Fresher / Experienced	Both Can Be Apply
Working Days	5 day working week (2 Rotational week off)
Selection Process	Online Test or Online Interview
Application Mode	Online
Application Fee	Nill
Apply Online Date	Already Started
Joining Day	Immediate Joiners Only
Application Last Date	Apply As Soon As Possible
Required Skills	Should be willing to work in night shifts. Excellent written and verbal communication skills required.

Amazon Support Analyst Recruitment 2023 Job Description:

The KDP Support Analyst will be the front line interface between Amazon and vendors/content publishers who use the KDP tool to upload content they want to put up for sale on the Kindle store. The KDP Support Analyst will serve as the primary support interface for vendors using the KDP system and ensure all their concerns are duly attended to, such that the system works smoothly. Opportunities await strong candidates looking for a fast growing, dynamic, challenging, innovative, and fun work environment. This is a unique opportunity to be a part of a revolutionary product that is changing the way people read.

Amazon Support Analyst Recruitment 2023 Roles and Responsibilities:

• Must be able to interact with an external parties like customers and suppliers comfortably.
• Process and respond to phone calls and emails received from publishers.
• Respond to queries sent to the KDP forums.
• Investigate payment concerns brought up by customers.
• Route payment concerns to Accounts Payable.
• Reprocess stuck books through the system.
• Route issues and bugs that need engineering expertise to the development teams.
• Remove certain content as it is identified by the QA team.
• Notify vendors that their content has been removed.
• Maintain and improve a knowledge base with unique vendor requests and their solutions.
• Work on developing responses for common questions
• Work with customer service manager in documenting process flows.

Amazon Support Analyst Recruitment 2023 Basic Qualifications

• Should be willing to work in night shifts.
• Excellent written and verbal communication skills required.

Amazon Support Analyst Recruitment 2023 Preferred Qualification:

• Additional computer skills certifications in web technologies are preferable.
• Experience in web-enabled software products or services is highly preferred.
• Should be able to understand a complex problem and respond to publishers.
• Basic familiarity with web technologies and html is highly desirable.
• Strong analytical skills required. Must be able to understand problems that vendors are facing, categorize, document, and decide when and to whom to escalate them.
• Detail-oriented and process-focused. Must be able to follow the process and document interactions as per requirements in clear and concise manner.
• Prior experience in process improvement initiatives or six sigma type of projects is preferred but not required
• College graduates preferred, mandatory.

Amazon Support Analyst Recruitment 2023 Additional Information:

1. Domestic Relocation Provided: NO
2. Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational – changes every 3 months’)
3. Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3 months)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.